Terms of Service


Students must be at least 18 years old or above

All course fees are non-refundable. We will transfer the student onto the next available course if the student cancels the course within 14 days of booking. 

This will not always be possible as some courses will not always be available due to the tutors availability. We will try our best but please be aware it could be months before the next course is available. 

We understand that for those that work in the screen industry it can be hard to commit to a course not knowing if a job may occur. Please still get in touch with us as we can help you out if you already start your course and can’t finish it due to work commitments we can fit you onto the next available course when you are free.

ELEVEI ACADEMY Ltd reserves the right to cancel a course at any time, and offer an alternative date, credit or refund without any liability for consequential or indirect loss.



If payment method is through Klarna All course Fees are refundable. We ask that enough notice is given before the start of the course if you can no longer attend the course. 

If you cancel after the course has started and want to still carry on with training We will transfer you onto the next available course. 

Please contact us within 3 days if you are unhappy with anything so we can resolve this in a timely manner.



Please contact us as soon as possible, during or within 3 days of the course commencing if you are unhappy with anything so we can resolve this in a timely manner. We want you to be satisfied with your training and possibly offer additional training.



 Payment will be accepted by:

Bookings will be taken online via website. The website and payments will be taken by Shopify.

 Maestro, Visa Electron, Visa debit and Solo debit cards or Visa/MasterCard credit cards, which can be used to make a booking on-line or by telephone; or

Bank transfer, which will need to be arranged directly with us over the telephone (please see the contact page for contact details at WEBSITE or by e-mail


Use of Equipment and Premises

  • You must use all reasonable care in the use of: any of our property and equipment; property and equipment provided by our suppliers; and the premises used during the course;
  • and you must comply with all reasonable instructions in relation to its use.
  • We reserve the right to charge you for the cost of replacement or repair of items of property or equipment lost or damaged by you during a course.  If any property or equipment is damaged by you during a course, we also reserve the right to charge you for the cost of reinstating the property or equipment to the condition it was in before you damaged it.
  • It is regretted that due to the possibility of copyright infringement, the use of video cameras are not permitted. Audio teaching equipment may however be permitted under special arrangement.